Description

This comprehensive text will introduce students to the many operations topics and issues faced by leading service and manufacturing organizations. An emphasis is placed on new developments in the field of operations management and new information resources available, such as the Internet, while retaining a strong focus on the fundamental concepts of operations management. The goal of this text is to help students gain an understanding of what operations management involves, how it relates to other functional areas in an organization, the types of problems that are faced by operations managers, and common decision-making approaches. Comprehensive and Balanced Approach: The text places the student squarely in the production/operations function in a variety of businesses and situations allowing them to see the role OM has in industry. Problem-Solving and Decision-Making Approach: Each chapter includes numerous examples of operations management problems with complete, step-by-step solutions. Many of the problems and examples and been abstracted from actual situations in industry. Business Snapshots: Throughout the text, these sections demonstrate the contemporary importance and relevance of OM by showing real-world, service and manufacturing applications of chapter topics. Wrap-Up: "What World-Class Companies Do" discussions are found at the end of each chapter. These boxed features apply chapter concepts to the explanations of how the world's best-managed companies are using OM.